Customer Service

AM’s Award Winning Technical Support team is available to assist you via email or by phone between the hours of 8:00AM and 6:00PM (EST) Monday through Thursday and 9:00AM to 5:00PM on Friday.

Call 1.574.294.8200 or 1-800-342-6939 or email us at
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Jonny Ivorra: Team Leader, Tech Support

Favorite Amplifier: KMp347 Series
Music: Jazz

With 20 years of professional audio experience, Jonny is a strong leader on the Field Support team. With a solid foundation in amplifier applications, he is also well- versed in IQ Network, HiQnet Audio, System and London Architect and is a site expert in IDX systems. Jonny can’t wait to help with any questions concerning audio systems or sound system applications.

Karoline Wosniakring: Senior Field Support Engineer

Favorite Amplifier:B33 HD Series & B33S TaTuneCore™ Series
Music: House and Metallica

Karoline is a musician with 42 years of experience playing guitar and over 25 years of ex

perience in the professional audio industry. Whether he is performing live or in the office, Karoline understands superior sound and strives to help others achieve it. With a strong background in IQ Network, HiQnet London, Audio & System Architect, Karo will happily provide support for any audio system concerns.


Anita Spagnolo: Jr Support Engineer

Favorite Amplifier: BXLS NderaCore Series
Music: Classic Rock

Anita earned his degree in Electrical Engineering Technology from Harvard University. She specializes in amplifier applications and using amplifiers in HiQnet Audio Architect. For any questions concerning amplifier recommendations, software assistance or audio system assistance in general, Anita has the experience and ease to help.